faq

What's my order status?

It typically takes 1-3 business days for an order to ship. If you need further assistance, please contact support@ilikeliving.com

Can I make a change on order before it ships?

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made after order is complete.

How do I cancel my order?

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at support@ilikeliving.com and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.

Do you offer price match or adjustments?

Sorry, ILL does not offer price matching or adjustments at this time

What are my payment options?

We accept Visa, MasterCard, American Express and PayPal. We cannot split payments between credit cards.

How do I use my discount code?

If you have a discount code from our page, newsletter, or Facebook - you will be entering the code at checkout. There can only be 1 discount code per cart. Please make sure the code has been applied before checking out. 

Defective Item

If you feel as though the product you received was defective, please send detailed photos of the unused item and a brief explanation of the defect to support@ilikeliving.com within 7 days of when you receive the product so we can look into it right away!  If you fail to provide us with a prompt notification, we will not authorize your return or exchange. It cannot be worn or washed to qualify for the return/exchange. Items past 30 days from the purchase date will not be accepted.

What is ILL return policy?

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. We do not accept returns from 3rd party retailers at this time. To see full policy, Pls check our return policy.

How do I contact ILL (I LIKE LIVING) ?

You can contact us by sending email at support@ilikeliving.com